Naturadic is a newly- minted company and committed to ensure customer satisfaction with hair Care, Skin Care and Body Care products. Naturadic is here to make your experience better and more memorable. This page is designed with our certain terms & conditions to make our customer aware about the Policies (Such as Returns and Replacements etc). It is important for our customers to carefully go through the terms & conditions carefully before ordering any of the products. Ordering any of our products, you are bound by these terms & conditions.
- Terms & Conditions
- By ordering any of the products from Naturadic the consumer has been bound by the terms and conditions set forth herewith
- The price applicable is that set at the date on which the order is been placed
- Shipping costs and payment are being shown before confirming the purchase.
- Please note that local charges may occur.
- All personal information you provide us with will be handled by Naturadic
- Naturadic reserves the right to amend any information without prior notice.
- Events beyond the control of Naturadic shall be considered force majeure such as Act of God, Covid, war etc
- Returns and Replacement
- Wrong Product– In case wrong product has been delivered in comparison to what is ordered by the customer
- Expired Product– In case expired product been delivered
- Damaged product– In case the product delivered is damaged physically , product or packaging has been tampered
- Incomplete Order– The order done by the consumer is incomplete
- Defective Product– In case the received product is defective
Under all these situations and circumstances above mentioned. Please connect at care@naturadic.com within 7 (Seven) working days along with the credentials mentioning your order number, invoices, description of the issue with the product, Images of the outer packaging and the problem area of the product. Naturadic will work on your replacement Request.
Certain conditions where no liability for returns and replacement
- Opened/Used and Altered products
- Missing Original packaging includes mono cartons, Labels and intact
- Late request
- Refund Policy
Refunds are only applicable in the cases of cancellation. It shall be done before the order has been dispatched. As per the policy the refund will be processed within 3-5 business days after the cancellation request has been accepted.
When the refund will be initiated the confirmation will be received on the mail/ SMS
- Personal Information
All personal information provided by the customer will be obtain and handled by the Naturadic. The purpose of obtaining the personal information that we can deliver the ordered products on time at the ordered area/place . The information you provide is only available at Naturadic and will not be shared with other third parties. You always have the right to request Naturadic to delete or correct the information.
- Payment
All products remain Naturadic property until full payment is made. The price applicable is that set at the date on which consumer had placed order. Shipping costs and payment fees are recognized before confirming the purchase.
All transfers conducted through Naturadic will be done in advance.
- Local Taxes
Subject to the local charges may occur, depending on your region. These charges are at the customers own expense.
- Force Majeure
Events outside Naturadic control, which is not reasonably foreseeable, shall be considered force majeure. Events such as government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
- Limitation of Liability
Consumer expressly agree that use of, or inability to use, the service is at your sole risk. In no case shall Naturadic directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
- Indemnification
You agree to indemnify, defend and hold harmless Naturadic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
- Additional Information
Naturadic reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.